Welcome to ConsoleFixit Pvt Ltd. By accessing or using our website, services, or submitting your device for repair, you agree to comply with and be bound by the following Terms of Service. Please read these terms carefully.

1. Definitions

  • Company/We/Us: Refers to ConsoleFixit Pvt Ltd.

  • Customer/You/Your: Any individual or entity availing our services.

  • Device: Any gaming console, controller, or electronic equipment submitted for repair.

  • Service: Diagnostic, repair, maintenance, part replacement, pickup & delivery, and related support services.

2. Scope of Services

ConsoleFixit Pvt Ltd provides:

  • Gaming console repairs

  • Controller repairs

  • Chip-level service

  • Software troubleshooting

  • Hardware upgrades and part replacement

  • Pickup & delivery (where applicable)

  • Consultation and diagnosis

We reserve the right to modify, suspend, or discontinue any service at any time.

3. Diagnosis & Inspection

  • All devices undergo a mandatory inspection to identify faults.

  • Diagnosis fees may apply depending on the device type.

  • Estimated repair costs are shared before proceeding with service.

  • Customers must approve the cost before repair begins.

4. Repair Approval

  • Repairs are initiated only after written or verbal approval from the customer.

  • Approval via WhatsApp, email, SMS, or signed form is considered valid consent.

  • After approval, cancellation is not allowed unless mutually agreed.

5. Warranty Policy

  • Warranty is provided only on the service performed, not on entire devices.

  • Warranty duration varies depending on the type of repair or part replaced.

  • Physical damage, liquid damage, burns, unauthorized repair attempt, or misuse voids the warranty.

  • Warranty does not cover:

    • Accidental damage

    • Firmware updates done by customer

    • Third-party repair attempts

    • Overheating due to dust or improper ventilation

6. Parts & Replacement

  • ConsoleFixit uses genuine or high-quality compatible parts based on availability.

  • Customers will be informed about the type of part used before installation.

  • Old parts removed during repair will not be returned unless requested during approval.

7. Service Time

  • Repair timelines are estimated and may vary due to part availability or device condition.

  • ConsoleFixit is not liable for delays caused by suppliers, logistics, or unforeseen technical limitations.

8. Data & Backup Responsibility

  • Customers are responsible for backing up their data.

  • ConsoleFixit is not responsible for any loss of game data, accounts, saved progress, or user profiles.

9. Payment Terms

  • Full payment must be made after repair completion and before device handover or delivery.

  • We accept UPI, Card, Bank Transfer, and Cash.

  • No credit or post-paid facility is provided unless approved in writing.

10. Pickup & Delivery Policy

  • Pickup & delivery is subject to availability and serviceable areas.

  • Delivery timelines may vary due to external factors.

  • ConsoleFixit is not responsible for transit damage caused by courier or logistics partners.

  • Customers must check the device at the time of delivery.

11. Unclaimed Devices

  • Devices not collected within 45 days after repair completion will be considered abandoned.

  • ConsoleFixit reserves the right to dispose of or recycle such devices to recover service costs.

12. Liability Limitations

ConsoleFixit is not liable for:

  • Minor scratches or cosmetic wear during repair handling

  • Pre-existing issues not identified during diagnosis

  • Device failure unrelated to the approved repair

  • Loss of accessories not submitted with proper documentation

Maximum liability is limited to the service charge paid by the customer.

13. Customer Obligations

Customers must:

  • Provide accurate device information

  • Disclose previous repair history

  • Respond promptly for approvals

  • Maintain proof of payment and job card

  • Inspect the device upon delivery or pickup

14. Website Usage Terms

By using our website, you agree not to:

  • Upload harmful or malicious content

  • Copy or reuse website content without permission

  • Attempt to hack, modify, or interrupt website functionality

15. Privacy Policy

Your personal information is protected as per our Privacy Policy.
We do not share or sell customer data to third parties.

16. Indemnification

You agree to indemnify ConsoleFixit Pvt Ltd against any claims, damages, losses, or legal liabilities arising from misuse of our services or violation of these terms.

17. Amendments

ConsoleFixit reserves the right to update or modify these Terms of Service at any time. Updated terms will be published on our website.

18. Governing Law

These Terms are governed by the laws of India.
Any disputes shall be resolved in the jurisdiction of the Bengaluru, Karnataka courts.

19. Contact Details

ConsoleFixit Pvt Ltd
Email: info@consolefixit.com